Contact Us
We want you to have a pleasant shopping experience at Tallulah Moon and we strive to provide you with high quality customer service. If you would like to contact us, our office hours are Monday thru Friday 9:00 - 5:00 PST.
Tallulah Moon Customer Service
Telephone - 877.424.2241
Email - customerservice@tallulahmoon.com
Payments
Tallulah Moon accepts payment through the PayPal System. Secure online transactions may be made through this system using your credit card, debit card or bank account. Purchases can be made without revealing your credit card number or financial information through PayPal’s utilization of SSL encryption which protects your private information. You may use either your own PayPal account, or any major credit card although it is not necessary for you to have a PayPal account to place an order. PayPal will securely process your credit card transaction. If you would like more information about PayPal’s services, please visit their website at www.paypal.com
International Orders
At this time, orders are shipped within the USA only.
Out of Stock Items
While we make every effort to maintain a well-stocked inventory, occasionally items listed online may be temporarily out of stock. If an item you requested is out of stock, we will send you an email notifying you of the approximate refill date for your order.
Sales Tax
All orders placed within the state of California will be charged applicable sales tax. All orders placed from outside of California will not be charged sales tax.
Shipping Policy
After payment is accepted and confirmed by Paypal, please allow 10 –12 business days for your order to be processed with additional days based on the type of shipment selected. In some cases, shipping may be delayed due to the availability of your order item. If that is the case, we will notify you immediately should there be any anticipated delays with your order.
Should you have time-sensitive shipping needs, please contact us to request next day service via UPS or FEDEX for an additional cost. You may also email us at customerservice@tallulahmoon.com so that we may properly process your request in a timely manner.
We do not ship to Post Office Boxes, so please make sure to provide your street address.
Shipping Carriers
We always choose the most efficient shipping carrier for your order. The carriers we use are the U.S. Postal Service (USPS), United Parcel Service (UPS), and FedEx.
Ground Delivery
Orders are shipped Monday through Friday (excluding holidays). When your order is shipped, you will receive a confirmation email and a tracking number. The standard shipment is sent ground through either USPS or UPS service and is generally delivered within 4 to 10 business days of date of shipping.
Express Delivery
All orders shipped Express Delivery will take approximately 3-5 business days of the date of shipping. You will receive an email confirmation with a tracking number when your order is shipped. Orders are shipped Monday through Friday (excluding holidays).
Rush Delivery
The fastest service is through Rush Mail with a guaranteed next-day and second-day delivery nationwide. To assure Next Day or 2nd Day delivery, orders should be placed by 12:00 PM PST (Pacific Standard Time) so that they may be delivered via UPS/USPS on regular business days Monday through Friday (excluding holidays).
Once your order is received and shipped, you will receive a confirmation email and a tracking number. Note: Selecting Express or Rush shipping services only expedites the shipping time and does not change the timeframe required for processing a particular item.
If you have any questions, please call our Toll-Free customer service number at 877.424.2241
Return Policy
At Tallulah Moon we hope that you are pleased with your purchase. However, in the event that you are not completely satisfied with your item/s, you may return your purchase within 10 days from the date you received your order. All sales are final after 10 days with no exceptions. A RETURN AUTHORIZATION NUMBER (RA#) is required for all returns and must be obtained from our Customer Service Department. Returned items must be unused, unwashed and in their original condition with all tags attached. Items must also be free of stains, cigarette smoke and pet hair and in sellable condition. Items that do not meet these standards will not be eligible for a refund. Tallulah Moon reserves the right to return to the customer any merchandise that does not include a valid RA# or has noticeable usage.
Requesting a Return Authorization (RA#)
Please email customerservice@tallulahmoon.com with the following information regarding your request for a return authorization number (RA#).
1. Your name
2. Your address
3. Your e-mail address
4. Your phone number
5. Order number found on packing slip that came with your purchase
6. Item name and style number
7. Reason for the return
An RA number will be issued by email notification and should be written on the packing slip (which was included with the original delivery) and enclosed with the item/s being returned. Merchandise must be returned within 10 days of the issuance of the RA# at which time the RA# expires.
Return Shipping
Package return items securely with the RA# written clearly on the outside of the package. We recommend that merchandise be shipped by USPS, UPS, or FedEx so that you have a tracking number for the package you are returning. All return shipping and handling costs are the responsibility of the customer. Tallulah Moon is not responsible for any return item/s lost in shipping. Returns will be processed within 14 days after we have received your item/s and you will receive an email notification at the time your refund is processed.
Exchanges
If you would like to make an exchange, please place a new order online for the item you would like to exchange, and return the other item for a refund.
All returns should be mailed to:
Tallulah Moon
ATTN: Returns Processing
25379 Wayne Mills Pl. Suite 234
Valencia, CA 91355
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